Kapwa Frontdesk
Answer, route, log, and resolve inquiries—fast.
For clinics, accounting firms, and service teams that need fewer missed calls and better logs—without hiring more staff.
What you get
- • Inquiry categorization and ticket-like logs.
- • Staff routing and assignments with accountability.
- • Business hours + holiday rules for PH teams.
- • Customer info capture forms (no paid SMS on free tier).
- • Knowledge base snippets for consistent replies.
Free tier includes configuration, limited seats, and record limits. Telephony/SMS and other pass-through costs only on paid plans.
Inquiry categorization & logs
Ticket-like logs with categories, outcomes, and timestamps.
Staff routing
Assign to staff or branch; simple handoffs with accountability.
Business hours & holidays
Set PH business hours and holiday rules for handling expectations.
Customer info capture (no paid SMS)
Short intake forms and details capture without SMS costs on free tier.
Knowledge base snippets
Snippets for staff to answer FAQs consistently.
See detailed features and use cases
PH-specific workflows for clinics, accounting firms, property & services.
Clinics
- • Appointments and basic triage scripting.
- • Call logs tagged by branch and provider.
- • Follow-up reminders on paid plans (SMS/email pass-through).
Service businesses
- • Job requests with required details captured up front.
- • Route to the right staff; log callbacks.
- • Status updates kept in one place.
Property management
- • Maintenance requests logged with unit/site info.
- • Simple escalations to on-site staff.
- • Reporting-ready logs for supervisors.
Book a demo
Tell us what you’re trying to solve. We’ll respond during PH business hours.